RETURN AND REFUND POLICY

🔄 RETURN & REFUND POLICY

Last Updated: January 2026

At Textiles by Anjum, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

📦 RETURN POLICY

We accept returns under the following conditions:

✅ Eligibility for Return

• Return request must be raised within 7 days of product delivery

• Product must be:

  • Unused

  • Unwashed

  • Undamaged

  • In original packaging with tags intact

❌ Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Products bought during sale, discount, or clearance

• Used, washed, or damaged products

• Innerwear or hygiene-sensitive items (if applicable)

🔁 RETURN PROCESS

To initiate a return, please contact us at:

📧 textilesanjum@gmail.com

Include the following details:

• Order Number

• Reason for return

• Clear images or video of the product (if required)

Our team will review your request and respond within 2–3 business days.

💰 REFUND POLICY

Refund Approval

• Refunds are processed only after the returned product is received and inspected

• If the product meets return conditions, the refund will be approved

Refund Timeline

• Approved refunds are processed within 7–10 business days

• Refunds will be credited to the original payment method only

Shipping Charges

• Shipping or delivery charges are non-refundable

• Return shipping cost (if applicable) must be borne by the customer unless the product is defective or incorrect

🔄 EXCHANGE POLICY

• Exchanges are allowed only for defective or incorrect products

• Exchange requests must be raised within 7 days of delivery

• Exchange is subject to stock availability

❌ CANCELLATION POLICY

• Orders can be cancelled only before dispatch

• Once the order is shipped, cancellation requests will not be accepted

⚠️ DAMAGED OR WRONG PRODUCT RECEIVED

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery

• Share clear photos or video proof

• We will arrange a replacement or refund after verification

📞 CONTACT US

For any return, refund, or exchange related queries:

Textiles by Anjum
📞 +91 95756 85330
📧 textilesanjum@gmail.com
🌐 https://textilesbyanjum.com