RETURN AND REFUND POLICY

πŸ”„ RETURN & REFUND POLICY

Last Updated: January 2026

At Textiles by Anjum, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

πŸ“¦ RETURN POLICY

We accept returns under the following conditions:

βœ… Eligibility for Return

  • Return request must be raised within 7 days of product delivery

  • Product must be:

    • Unused

    • Unwashed

    • Undamaged

    • In original packaging with tags intact

❌ Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Products bought during sale, discount, or clearance

  • Used, washed, or damaged products

  • Innerwear or hygiene-sensitive items (if applicable)

πŸ” RETURN PROCESS

To initiate a return, please contact us at:

πŸ“§ textilesanjum@gmail.com

Include the following details:

  • Order Number

  • Reason for return

  • Clear images or video of the product (if required)

Our team will review your request and respond within 2–3 business days.

πŸ’° REFUND POLICY

Refund Approval

  • Refunds are processed only after the returned product is received and inspected

  • If the product meets return conditions, the refund will be approved

Refund Timeline

  • Approved refunds are processed within 7–10 business days

  • Refunds will be credited to the original payment method only

Shipping Charges

  • Shipping or delivery charges are non-refundable

  • Return shipping cost (if applicable) must be borne by the customer unless the product is defective or incorrect

πŸ”„ EXCHANGE POLICY

  • Exchanges are allowed only for defective or incorrect products

  • Exchange requests must be raised within 7 days of delivery

  • Exchange is subject to stock availability

❌ CANCELLATION POLICY

  • Orders can be cancelled only before dispatch

  • Once the order is shipped, cancellation requests will not be accepted

⚠️ DAMAGED OR WRONG PRODUCT RECEIVED

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear photos or video proof

  • We will arrange a replacement or refund after verification

πŸ“ž CONTACT US

For any return, refund, or exchange related queries:

Textiles by Anjum
πŸ“ž +91 95756 85330
πŸ“§ textilesanjum@gmail.com
🌐 https://textilesbyanjum.com